Due to the COVID Pandemic how you access the surgery and see your Doctor/Nurse has changed please click here for more information. 


If you have symptoms associated with coronavirus including a new continuous cough and a high temperature you must organise a PCR test by booking online or calling NHS 119.

Do not book a GP appointment or attend your GP Practice.

For the latest Covid-19 advice please visit



Ways to seek healthcare during Coronavirus:

  • Call Handbridge Medical Centre on 01244 680169 to arrange a telephone or consultation.
  • Call NHS 111 or go to NHS 111 online
  • Download the NHS app to order repeat prescriptions and check your symptoms.

Please note the latest advise surrounding Coronavirus is constantly under review and as such may change/differ to advise given on the practices website, for the most accurate and up to date information we recommend you check Gov.UK  

For information on what to do if you have symptoms scroll to '01. What to do if you have symptoms.'

For information on what all patients and members of the public should be doing scroll to '02. What to do; everyone.'

For information on how to correspond with us whilst the doors are locked scroll to '03. What to do whilst the surgery soors are locked.'

For information to help with anxiety surrounding the Coronavirus scroll to '04. Managing Anxiety surrounding Coronavirus'

For local support and services available scroll to '05. Local Support and Services'

For Domestic Violence/Abuse support scroll to '06. Domestic Violence & Abuse Support'

For advice for Parents with unwell children scroll to '07. Advice for Parents with unwell Children'

For advice on the COVID-19 Vaccine scroll to '08 - COVID-19 Vaccinations'

01.What to do if you have symptoms:

Do not go to a GP surgery, pharmacy or hospital. Patients with suspected coronavirus should isolate until they have a negative result.

  • a high temperature
  • a new continuous cough
  • sore throat
  • wheezing or sneezing
  • a loss or change to your sense of smell or taste

This will help to protect others in your community while you are infectious.

You can organise a test online at or by calling NHS 119.

Read the stay at home guidance for people with confirmed or possible Coronavirus/covid19 infection.

You do not need a GP Note if you are self isolating, simply check go through the NHS 111 isolation note service.

ONLY call NHS 119 if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

02.What to do; everyone:
Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual, providing they do not have symptoms of coronavirus and unless told otherwise by their GP surgery/hospital. 

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Further information is available on and

03. How to access other GP services (prescriptions/sick notes) etc?

Repeat Prescription Requests

  • Repeat prescriptions are still being processed as usual, however we ask patients requesting to please ensure we have a nominated pharmacy to send the prescription to.
  • We will not take a prescription request over the phone.
  • Prescription request forms are available outside the surgery door and can be posted in the black box beside the door.
  • You can still request online via Patient Access if you are registered for this service.
  • If you are not already register please use the NHS app instead, the app allows you to verify your ID within the app itself. (Patient Access requires you to have presented ID at the practice and in attempt to decrease the footfall of people coming to the practice, we request patients not to do this at this time.)
  • You can still request via your local pharmacy.
  • You can still request via emailing us, ensure we have your name, DOB, items needed and a pharmacy we can send them to: 


Collecting Repeat Prescription Requests

Wherever possible patients will be asked to nominate a pharmacy we can send electronic prescriptions direct to pharmacies.

If you do not have a nominated pharmacy and the prescription has already been issued, you can collect from the surgery from our 'Prescription Collection' window by the surgery front door; please press the intercom if there is no one at the window. 


Sick note requests

You do not need a GP Note for the first 28 days off work, you simply need to fill in a self-certification note and give this into your employer. Self certification notes are available from

NHS 111 can supply you with a note if you are taking time off due to coronavirus isolation guidelines: NHS 111 isolation note service.

If you have been off longer for 28 days with other symptoms call the surgery on 01244 680169 if you already have a note, we can put in a request for extension, or if not you may need to speak to a GP to get a note, reception can facilitate this on the phone if needed.


Collecting Sick notes

If you have symptoms of Coronavirus you should be self isolating and send someone who has not been in close contact with you to collect the note for you and post it through your door.

Sick notes are available to be collected  from our 'Prescription Collection' window by the surgery front door; please press the doorbell if there is no one at the window.


Holiday Cancellation Forms

We understand that some people wish to cancel their planned trips due to the risk of contracting Coronavirus and/or because of the impact of the virus on the area concerned. 

Please click here (for advice from the Foreign Office regarding travelling to specific areas of the world.) Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advise not to travel. No certificate from your GP is required. 

In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans. 

If you do cancel a holiday and need to claim on travel insurance, the insurance company will usually send you a form. If this requires a doctor’s report/opinion, please direct this to our Secretary Julie Davies who will ensure that the correct processes are followed including consents and any fee payable.

Mask/Face Covering Exemption Certificates 

These cannot be provided by a GP, people who cannot wear masks for medical reasons can obtain documentation reflecting this on Gov.UK 

Other Queries

For any other queries that are not answered here, please call the reception team on 01244 680169. Do not come into the surgery as the door is opened by appointment only and you will not be able to walk in with general enquires.

04. Managing Anxiety surrounding Coronavirus

If you're struggling with Anxiety/any Mental Health issues during social isolation; you can contact the new 24 hour mental health emergency number: 0300 303 3972 

Please also see the wonderful links and advise compiled by our Wellbeing Co-Ordinator; Philippa. (For Children (ages 5-15) (For young people)

05. Local Support and Services

Please check general advise from Cheshire West and Chester . Gov

Please see the attached documents, compiled by our Wellbeing Co-Ordinator; Philippa which gives advise regarding support and services in our local area.

Handbridge Support and Services

Food Services across Chester

The Government are trying to help supermarkets provide food to the most vulnerable as a priority, if you have received a letter from NHS England advising you that you are extremely vulnerable please ensure you register yourself as such through

06. Domestic Violence & Abuse Support

Domestic abuse comes in many shapes and sizes. If you’re reading this now, it’s may be because you’re worried about your behaviour toward someone close to you or you're worried about their behaviour. It could be your partner, child or another member of your family. It could also be physical or emotional harm.
We know that with more people stuck indoors under stressful circumstances, domestic abuse might get worse or happen more often. It might even be the first time you recognise harmful behaviour as domestic abuse. 

Please use this link for help/advice and support numbers.

07. Advice for Parents with unwell Children.

Advice For Parents with Unwell Childre

08. COVID-19 Vaccinations

When you have receive an invite, please book through the website detailed in your invite or phone 119 if you cannot use the online booking system.

Or call the surgery on 01244 680169 - we have limited clinics available. 



Our practice is part of the Cheshire CCG please see their website for further Coronavirus Vaccines FAQ'S:

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website