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Noticeboard

THE SURGERY DOORS ARE LOCKED AND WILL BE OPENED BY APPOINTMENT ONLY.


PLEASE WEAR A MASK OR FACE COVERING TO ANY APPOINTMENT.


For further advise on this and what to do if you would ordinarily attend surgery check 'Whilst the doors are locked' here (item 03).




A farewell message from Dr Thompson [Click to Read]




If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.


Do not book a GP appointment or attend your GP Practice.


If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 


Only call 119 if you cannot go online, or are advised to do so by the online service.  For the latest Covid-19 advice please visit www.nhs.uk/coronavirus


The surgery see's patients with long term conditions who could be extremely vulnerable.


We advise EVERYONE to check latest information and advice regarding the recent Coronavirus outbreak shared here (item 02).


If you need help support with domestic violence/ abuse during these unprecendted times please check here.



If you're struggling with anxiety/mental health issues during social isolation; you can contact the new 24 hour mental health emergency number:


0300 303 3972 



Please note our privacy notice has been added to during the pandemic you can check this here.


 




Online consultation is the best way to contact your GP whilst the social isolation measures are in place:


Please click here if you would like an online consultation.





 

Patient Privacy Notice

Covid-19 and your information - Updated on 30th April 2020

Supplementary privacy note on Covid-19 for Patients

 

This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. This is to be read alongside our main Privacy Notice which is available below.

 

The Health and Social Care system is facing significant pressures due to the Covid-19

outbreak. Healthcare information is essential to deliver care to individuals, to support

Health and Social Care services and to protect public health.  Information is also vital in

researching, monitoring, tracking and managing the outbreak and in the current emergency it has become even more important to share health and care information across relevant

organisations.

 

Existing law which allows confidential patient information to be used and shared

appropriately and lawfully in a public health emergency is being used during this outbreak.

 

Using this law the Secretary of State requires ALL NHS services including, Public Health England, local authorities, health organisations and GPs to share confidential patient information to respond to the Covid-19 outbreak.  Any information used or shared during the Covid-19 outbreak will be limited to the period of the outbreak unless there is another legal basis to use the data.

 

Summary Care Records

All patients registered with a GP have a Summary Care Record, unless they have chosen not to have one. The information held in your Summary Care Record gives registered and regulated healthcare professionals, away from your usual GP practice, access to information to provide you with safer care, reduce the risk of prescribing errors and improve your patient experience.

Your Summary Care Record contains basic (Core) information about allergies and medications and any reactions that you have had to medication in the past.

Some patients, including many with long term health conditions, previously have agreed to have Additional Information shared as part of their Summary Care Record. This Additional Information includes information about significant medical history (past and present), reasons for medications, care plan information and immunisations.

 

Change to information held in your Summary Care Record

In light of the current emergency, the Department of Health and Social Care has removed the requirement for a patient’s prior explicit consent to share Additional Information as part of the Summary Care Record.

This is because the Secretary of State for Health and Social Care has issued a legal notice to healthcare bodies requiring them to share confidential patient information with other healthcare bodies where this is required to diagnose, control and prevent the spread of the virus and manage the pandemic. This includes sharing Additional Information through Summary Care Records, unless a patient objects to this.

If you have already expressed a preference to only have Core information shared in your Summary Care Record, or to opt-out completely of having a Summary Care Record, these preferences will continue to be respected and this change will not apply to you. For everyone else, the Summary Care Record will be updated to include the Additional Information. This change of requirement will be reviewed after the current coronavirus (COVID-19) pandemic.

 

Why we have made this change

In order to look after your health and care needs, health and social care bodies may share your confidential patient information contained in your Summary Care Record with clinical and non-clinical staff in other health and care organisations, for example hospitals, NHS 111 and out of hours organisations. These changes will improve the healthcare that you receive away from your usual GP practice.

 

Your rights in relation to your Summary Care Record

Regardless of your past decisions about your Summary Care Record preferences, you will still have the same options that you currently have in place to opt out of having a Summary Care Record, including the opportunity to opt-back in to having a Summary Care Record or opt back in to allow sharing of Additional Information.

You can exercise these rights by doing the following:

  1. Choose to have a Summary Care Record with all information shared. This means that any authorised, registered and regulated health and care professionals will be able to see a detailed Summary Care Record, including Core and Additional Information, if they need to provide you with direct care.
  2. Choose to have a Summary Care Record with Core information only. This means that any authorised, registered and regulated health and care professionals will be able to see limited information about allergies and medications in your Summary Care Record if they need to provide you with direct care.
  3. Choose to opt-out of having a Summary Care Record altogether. This means that you do not want any information shared with other authorised, registered and regulated health and care professionals involved in your direct care. You will not be able to change this preference at the time if you require direct care away from your GP practice. This means that no authorised, registered and regulated health and care professionals will be able to see information held in your GP records if they need to provide you with direct care, including in an emergency.

To make these changes, you should inform your GP practice or complete this form and return it to your GP practice.

National Data Opt-Out

During this period of emergency, patient opt-outs will not generally apply to the data used to support the Covid-19 outbreak, due to the public interest in sharing information.  This includes

National Data Opt-out.  

 

GP Connect

In order to look after your health and care needs we may share your confidential patient

information including health and care records with authorised clinical and non-clinical staff in other

care settings, for example neighbouring GP practices, hospitals and NHS 111. In order to do this we are using a secure NHS Digital service called GP Connect.  The NHS 111 service will also be able to book appointments for you into your GP practice or other specialised services that may be available in your area.

 

Research for COVID 19

Under the current changes to law we are required to take part in Research for COVID 19. We are currently sharing information with the following research:

 

Biobank  - https://www.ukbiobank.ac.uk/2020/04/covid/

 

We may also use the details we have to send public health messages to you, either by

phone, text or email.

 

We are also required to share personal/confidential patient information with health and

care organisations and other bodies engaged in disease surveillance for the purposes of

protecting public health, providing healthcare services to the public, monitoring and

managing the outbreak.

 

During this period of emergency we may also offer you a consultation via telephone or videoconferencing.  By accepting the invitation and entering the consultation you are consenting to this.  Your personal and confidential patient information will be safeguarded in the same way it

would with any other consultation.

 

NHS England and Improvement and NHSX have developed a single, secure store to gather

data from across the health and care system to help with the Covid-19 response. This includes

data already collected by NHS England, NHS Improvement, Public Health England and NHS

Digital.

 

New data will include 999 call data, data about hospital occupancy and A&E capacity

data as well as data provided by patients themselves. All the data held in the platform is

subject to strict controls that meet the requirements of data protection legislation.

In such circumstances where you tell us you are experiencing Covid-19 symptoms we may

need to collect specific health data about you. Where we need to do so, we will not collect

more information than we require and we will ensure that any information collected is treated

with the appropriate safeguards.

 

Changes to this privacy notice

This notice may be amended at any time, so please review it frequently. The date at the top of this page will be amended each time this notice is updated.


In new compliance with new General Data Protection Regulation laws (GDPR) we present to you our Patient Privacy Notice:

This Privacy Notice explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it.

Handbridge Medical Centre also publishes a number of specific notices which are available at the bottom of this page.

To find out more about our Privacy Notice, please select the relevant hyperlink below:

 

Who we are?

Handbridge Medical Centre employs more than 20 staff and operates from Greenway Street, Handbridge, Chester CH4 7JS

Our Practice is registered with the Information Commissioner’s Office (ICO) to process personal and special categories of information under the Data Protection Act 2018 (subject to parliamentary approval) and our registration number is Z6969078

For further information please refer to our website

www.handbridgemedcentre.co.uk

Why we collect personal information about you?

The staff caring for you need to collect and maintain information about your health, treatment and care, so that you can be given the best possible care.  This personal information can be held in a variety of formats, including paper records, electronically on computer systems, in video and audio files.

What is our legal basis for processing personal information about you?

Any personal information we hold about you is processed for the purposes of ‘provision of health or social care or treatment or the management of health of social care systems and services under chapter 2, section 9 of the Data Protection Act 2018 (subject to parliamentary approval).

For further information on this legislation please visit:  http://www.legislation.gov.uk/

 

What personal information do we need to collect about you and how do we obtain it?

Personal information about you is collected in a number of ways.  This can be from referral details from our staff, other 3rd parties or hospitals, directly from you or your authorised representative.

We will likely hold the following basic personal information about you: your name, address (including correspondence), telephone numbers, date of birth, next of kin contacts, etc.  We might also hold your email address, marital status, occupation, overseas status, place of birth and preferred name or maiden name.

In addition to the above, we may hold sensitive personal information about you which could include: 

               Notes and reports about your health, treatment and care, including:

-               your medical conditions

-               results of investigations, such as x-rays and laboratory tests

-       future care you may need

-       personal information from people who care for and know you, such as relatives and health or social care professionals

-               other personal information such as smoking status and any learning disabilities

  • Your religion and ethnic origin
  • Whether or not you are subject to any protection orders regarding your health, wellbeing and human rights (safeguarding status).

It is important for us to have a complete picture of you as this will assist staff to deliver appropriate treatment and care plans in accordance with your needs. 

 

What do we do with your personal information?

 

 

 

 

What we may do with your personal information.

Your records are used to directly, manage and deliver healthcare to you to ensure that:

  • The staff involved in your care have accurate and up to date information to assess and advice on the most appropriate care for you.
  • Staff have the information they need to be able to assess and improve the quality and type of care you receive.
  • Appropriate information is available if you see another healthcare professional, or are referred to a specialist or another part of the NHS, social care or health provider.

The personal information we collect about you may also be used to:

  • Remind you about your appointments and send you relevant correspondence.
  • review the care we provide to ensure it is of the highest standard and quality, e.g. through audit or service improvement;
  • support the funding of your care, e.g. with commissioning organisations;
  • prepare statistics on NHS performance to meet the needs of the population or for the Department of Health and other regulatory bodies;
  • help to train and educate healthcare professionals;
  • report and investigate complaints, claims and untoward incidents;
  • report events to the appropriate authorities when we are required to do so by law;
  • review your suitability for research study or clinical trial
  • contact you with regards to patient satisfaction surveys relating to services you have used within our hospital so as to further improve our services to patients

Where possible, we will always look to anonymise/ pseudonymise your personal information so as to protect patient confidentiality, unless there is a legal basis that permits us to use it and we will only use/ share the minimum information necessary. 

 

Who do we share your information with and why?

We may need to share relevant personal information with other NHS organisations. For example, we may share your information for healthcare purposes with health authorities such as NHS England, Public Health England, NHS trusts, other general practitioners (GPs), ambulance services, primary care agencies, etc.  We will also share information with other parts of the NHS and those contracted to provide services to the NHS in order to support your healthcare needs. 

We may need to share information from your health records with other non-NHS organisations from which you are also receiving care, such as Social Services or private care homes. However, we will not disclose any health information to third parties without your explicit consent unless there are circumstances, such as when the health or safety of others is at risk or where current legislation permits or requires it.

There are occasions where the Practice is required by law to share information provided to us with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.

There may also be situations where we are under a duty to share your information, due to a legal requirement. This includes, but is not limited to, disclosure under a court order, sharing with the Care Quality Commission for inspection purposes, the police for the prevention or detection of crime or where there is an overriding public interest to prevent abuse or serious harm to others and other public bodies (e.g. HMRC for the misuse of public funds in order to prevent and detect fraud).

For any request to transfer your data internationally outside the UK/EU, we will make sure that an adequate level of protection is satisfied before the transfer.

The Practice is required to protect your personal information, inform you of how your personal information will be used, and allow you to decide if and how your personal information can be shared. Personal information you provide to the Practice in confidence will only be used for the purposes explained to you and to which you have consented. Unless, there are exceptional circumstances, such as when the health or safety of others is at risk, where the law requires it or there is an overriding public interest to do so.  Where there is cause to do this, the Practice will always do its best to notify you of this sharing.

 

How we maintain your records

Your personal information is held in both paper and electronic forms for specified periods of time as set out in the NHS Records Management Code of Practice for Health and Social Care and National Archives Requirements.

We hold and process your information  in accordance with the Data Protection Act 2018 (subject to Parliamentary approval) as amended by the GDPR 2016, as explained above.  In addition, everyone working for the NHS must comply with the Common Law Duty of Confidentiality and various national and professional standards and requirements. 

We have a duty to:

  • maintain full and accurate records of the care we provide to you;
  • keep records about you confidential and secure;
  • provide information in a format that is accessible to you.

 

Use of Email - Some services in the Practice provide the option to communicate with patients via email.  Please be aware that the Practice cannot guarantee the security of this information whilst in transit, and by requesting this service you are accepting this risk.

Further information can be found in our Information Governance policies, which are available at:   http://www.sthk.nhs.uk/about/freedom-of-information/our-policies-and-procedures

 

What are your rights?

If we need to use your personal information for any reasons beyond those stated above, we will discuss this with you and ask for your explicit consent. The  Data Protection Act 2018 (subject to parliamentary approval) gives you certain rights, including the right to:

  • Request access to the personal data we hold about you, e.g. in health records.  The way in which you can access your own health records is further explained in our ‘Subject Access Request Policy’.
  • Request the correction of inaccurate or incomplete information recorded in our health records, subject to certain safeguards.  This is also explained in our ‘Subject Access Request Policy’.
  • Refuse/withdraw consent to the sharing of your health records: Under the Data Protection Act 2018 (subject to parliamentary approval), we are authorised to process, i.e. share, your health records ‘for the management of healthcare systems and services’. Your consent will only be required if we intend to share your health records beyond these purposes, as explained above (e.g. research).  Any consent form you will be asked to sign will give you the option to ‘refuse’ consent and will explain how you can ‘withdraw’ any given consent at a later time. The consent form will also warn you about the possible consequences of such refusal/withdrawal.
  • Request your personal information to be transferred to other providers on certain occasions.
  • Object to the use of your personal information: In certain circumstances you may also have the right to ‘object’ to the processing (i.e. sharing) of your information where the sharing would be for a purpose beyond your care and treatment (e.g. as part of a local/regional data sharing initiative). This so called ‘‘Data Opt-out’ initiative, developed by Dame Caldicott, is set to commence in March 2018 and conclude in March 2020. Further information can be found on the following website: https://digital.nhs.uk/national-data-opt-out
  • We will always try to keep your information confidential and only share information when absolutely necessary.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

 

Practice Information Governance Lead

 

 

OR

 

Data Protection Officer

Please contact the Practice Manager: Helen Whyte

handbridgemedcentre.co.uk

NAME:               Mr Craig Walker

ROLE:                Head of Information Governance and Quality Assurance – Data Protection Officer               

ADDRESS:        St Helens & Knowsley Teaching Hospital Trust, Health Informatics Services, Alexandra             

                           Business Park, Prescot Road, St Helens WA10 3TP

CONTACT  TEL 0151 676 5698

EMAIL                IG@sthk.nhs.uk

Information Commissioner’s Office

The Information Commissioner’s Office (ICO) is the body that regulates the Practice under Data Protection and Freedom of Information legislation. https://ico.org.uk/If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the. ICO at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Fax: 01625 524 510

Email: casework@ico.org.uk



 
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