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For further advise on this and what to do if you would ordinarily attend surgery check 'Whilst the doors are locked' here (item 04).

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Do not book a GP appointment or attend your GP Practice.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do. 

Only call 111 direct if you cannot go online, or are advised to do so by the online service.  For the latest Covid-19 advice please visit

The surgery see's patients with long term conditions who could be vulnerable.

We advise EVERYONE to check latest information and advice regarding the recent Coronavirus outbreak shared here.

If you need help support with domestic violence/ abuse during these unprecendted times please check here.


Econsult is now live, please click here if you would like an online consultation.

Always running out of regular medications?

Please keep a stock and order further supplies via EMIS patient access in good time.

If you are collecting from the surgery, please allow 2 working days, for your request to be processed. If you have requested that your prescription be sent to a Pharmacy please allow 3-4 workings before collecting from your Pharmacy.

It is your responsibility to order more medication in good time;

If you run out, we cannot release the duty doctor from more urgent tasks; please understand that for most long term medications, it is safe to leave them off for 48 hours.  Our receptionists will only accept emergency scripts for medication that is dangerous to suddenly stop.   

Do not ring our reception to check where your prescription is; you can check the progress of any script requested using the EMIS patient access.  The system automatically updates once your script is issued.


 To Register please come into surgery for your log in details. Once you have acquired these then please click this link for Patient Access



First of all have you considered using eConsult?  Read more about eConsult below:

Telephone: 01244 680169

appointment_1The surgery is open 8.00am - 6.30pm Monday to Friday and patients are seen by appointment only. The telephone is often busy early in the morning, so if your call is routine, please ring later in the day.

The current appointment system allows patients to access a doctor or nurse on the day they wish to be seen or by booking in advance. This has removed the waiting time altogether and means that far less appointments are lost to people not attending each week.

Phone on the day you need to be seen.

With over 7000 patients and the equivalent of 4 full time doctors, demand for appointments is enormous.
When you phone the surgery please explain what it is you need, be this a:

  • Doctor appointment
  • Doctor telephone appointment
  • Nurse appointment
  • Nurse telephone advice

50% of our doctors appointments are available to book ‘on the day’ so that you do not have to plan your visit to the surgery weeks in advance. However at time of high demand/low doctor availability, these on the day appointments may be strictly for urgent appointments only, and you may be asked to prebook or phone another day. (Please be aware Monday Mornings are usually our highest demand day.)

50% of our doctors appointments are available to be booked up to two weeks in advance. All of the nurses appointments are available to be booked up to two months in advance.

Please note if you feel your problem is CLINICALLY URGENT tell the receptionist and you will be fitted in that day, if reception have run out of face to face appointments, please accept a call from our Duty Doctor who will triage you as best as they can, this can include squeezing you in for a face to face appointment.


An easier way to receive advise and treatment can be accessed by using eConsult: (you need to be a registered patient with us to use this service, but no log in is required)  your symptoms can be sent through to a GP review / or you may be give self help advice, depending on what symptoms/issues you report. Doctors can arrange for you to have blood tests, prescriptions and referrals via eConsult.

Booking online

Appointments are available to be booked online up to two weeks in advance. This can be done via Patient access on the following link Please note you do need to obtain registration details from the reception desk before being able to use the online services. Please also ensure you have checked the booking conditions prior to booking. 

Monday Mornings

Please bare in mind that the busiest time of the week is on Monday morning. If your problem is not urgent it would be helpful if you would choose another time or day to telephone. The telephones and reception desk may be busy when you call, please be patient, we will help you as soon as possible. If you are unable to keep your appointment please remember to let us know so that someone else can be seen.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website