Methods of Ordering your Repeat Prescription
We receive hundreds of prescription requests a week, therefore we are unable to accept prescription requests over the telephone as this would make our telephone lines far too busy and taking request over the phones can lead to inaccuracies. We therefore must receive requests in writing in some form as per our practice policy, please see the different options on how you can request below:
Directly via EMIS patient access/The NHS app
Log on to EMIS patient access or The NHS App tick medication you require. You can add short messages if you need.
You can also make appointments and update your contact details via EMIS Patient Access
Click here for more information about registering for patient access.
Click here for more information about the NHS app.
If you want to request medication in person you must use a ‘repeat request slip.’ There is one generated by the computer each time an item is repeated. You can then simply use this slip to re-order your medication by ticking the items you require & returning this slip to the surgery.
Other methods of Written Requests
Alternatively you can submit a written request for the items required. This can be done by either writing to us (if you enclose a stamped addressed envelope, your prescription will be returned to you); or emailing us at email@example.com
Via your Pharmacy
Your pharmacy may be able to put the request in on your behalf, via their drivers, or via fax. Please speak to your local pharmacy should you wish them to assist you with this.
When will my prescription be ready?
It takes us 2 working days to process prescription requests received before 2pm.
Prescriptions received after 2pm will processed with the next days requests and thus be ready 3 working days ahead.
Please take the responsibility to order your medication in time. The surgery can not and will not rush through non urgent medication any sooner than this, please plan ahead and take the responsibility to order in time. Our GP's have provided our reception/admin team with a strict list of what is classed as urgent medication, this is not the receptionists/administrators personal decision.
Why do your prescription requests have to be in before 2pm to be ready for 2 working days ahead?
As most people are aware the NHS is currently under more pressure than ever. Having a cut off time for our prescription requests allows our administration team to have set time to process your requests rather than processing them constantly throughout the day, this allows them more time to deal with other important patient related tasks and helps us deliver a better quality of care.
If you wish to collect your prescription from a local Pharmacy please clearly state the name of the Pharmacy every time you request a repeat prescription. If you wish to collect your prescription from a pharmacy please allow at least three to four working days as the pharmacy's do not always collect from us every day.
Always running out of regular medications?
Please keep a stock and order further supplies via EMIS patient access in good time.
If you are collecting from the surgery, please allow 2 working days, for your request to be processed. If you have requested that your prescription be sent to a Pharmacy please allow 3-4 workings before collecting from your Pharmacy.
It is your responsibility to order more medication in good time;
If you run out, we cannot release the duty doctor from more urgent tasks; please understand that for most long term medications, it is safe to leave them off for 48 hours. Our receptionists will only accept emergency scripts for medication that is dangerous to suddenly stop.
Do not ring our reception to check where your prescription is; you can check the progress of any script requested using the EMIS patient access. The system automatically updates once your script is issued.
PLEASE NOTE YOU CANNOT REGISTER FOR THIS SERVICE UNTIL YOU HAVE OBTAINED YOUR LOG IN DETAILS FROM THE SURGERY.
To Register please come into surgery for your log in details. Once you have acquired these then please click this link for Patient Access https://patient.emisaccess.co.uk